With a score of 99.36% for customer satisfaction Pro-Visual Publishing has been awarded the 2016 Australian Achiever Awards for Australia’s Advertising, Marketing & Public Relations Services category.
Now into its nineteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely:
- Time Related Service.
- Addressing Client Needs.
- Care and Attention.
- Value.
- Attitude.
- Communication.
- Overall Perception.
These criteria are rated individually in percentage terms and the final score is an amalgamation of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Well done Pro-Visual!
